HVAC Contractor Marketing Glossary

  • A/B Testing

    A strategy where two versions of an HVAC landing page, ad, or email are compared to see which produces more service calls or conversions.

  • Ad Extensions

    Additional details in HVAC PPC ads—like phone numbers, service areas, or “Schedule Now” links—to boost visibility and clicks.

  • AI SEO (Artificial Intelligence SEO)

    Using AI tools and machine learning to improve HVAC website rankings. AI SEO can analyze competitor websites, suggest keywords, and optimize content faster than manual methods.

  • Analytics

    Collecting and analyzing data about website visitors, call tracking, and HVAC ad performance to identify what generates leads.

  • Attribution Model

    A system for assigning credit to marketing channels (SEO, PPC, email) when homeowners schedule service, helping you measure ROI.

  • Bounce Rate

    The percentage of visitors who leave your HVAC site after viewing only one page—often a sign of poor user experience.

  • Brand Awareness

    How familiar homeowners are with your HVAC brand in your local service area.

  • Buyer Persona

    A detailed profile of your ideal HVAC customer, including demographics, pain points, and buying behavior.

  • Call-to-Action (CTA)

    A prompt like “Book Your AC Tune-Up” to encourage action.

  • Click-Through Rate (CTR)

    How often users click your HVAC ads or search listings.

  • Content Marketing

    Publishing HVAC blogs, videos, and guides to attract organic traffic and build trust.

  • Conversion Rate

    The percentage of website visitors who become leads or customers.

  • CRM (Customer Relationship Management)

    Software like ServiceTitan, Housecall Pro, or FieldEdge that tracks HVAC leads, schedules jobs, and measures marketing performance.

  • Conversational Search

    A search experience where users ask natural-language questions, and AI-powered results deliver direct answers—important for HVAC companies targeting voice search.

  • Direct Mail Marketing

    Postcards or flyers mailed to homeowners promoting HVAC services.

  • Display Advertising

    Banner ads displayed across websites to raise HVAC brand awareness or retarget prospects.

  • Email Marketing

    Automated HVAC email campaigns to engage leads and retain customers.

  • Engagement Rate

    Interactions (likes, shares, comments) your HVAC content receives on social media.

  • Entity Optimization

    Structuring your HVAC website content around entities (people, places, services) to improve relevance and visibility in AI-powered search results.

  • Funnel (Marketing Funnel)

    The journey homeowners take from awareness to booking HVAC service.

  • Facebook Ads

    Targeted ads on Facebook to drive HVAC leads.

  • Geo-Targeting

    Displaying HVAC ads based on a homeowner’s location.

  • Generative Search Experience (GSE)

    An AI-driven search result that creates a summarized answer at the top of Google results. HVAC companies need strong, authoritative content to be included.

  • Google Ads (PPC)

    Google’s advertising platform for HVAC contractors.

  • Google Business Profile (GBP)

    Your HVAC business listing on Google Maps and search.

  • HubSpot CRM

    A CRM platform used to automate HVAC marketing and sales tracking.

  • Impressions

    The number of times your HVAC ad or listing is displayed.

  • Inbound Marketing

    Attracting HVAC leads organically through helpful content and optimized search presence.

  • Keyword

    Search phrases like “AC repair near me.”

  • Keyword Density

    How often keywords appear in your HVAC website copy.

  • Knowledge Graph

    Google’s database of entities and relationships. Optimizing your HVAC business info helps you show up in AI-generated search summaries.

  • Landing Page

    A dedicated HVAC page designed to convert visitors into leads.

  • Lead Generation

    Strategies to capture HVAC prospects’ contact information.

  • Local SEO

    Improving your HVAC visibility in local search and Maps.

  • Language Model

    An AI model (like ChatGPT) used to generate SEO-optimized HVAC content and FAQs.

  • Marketing Automation

    Software that automates HVAC emails, posts, and follow-ups.

  • Meta Description

    A summary of an HVAC page shown in search results.

  • Organic Traffic

    Visitors who find your HVAC website naturally via search.

  • Outbound Marketing

    Cold calls, mailers, and ads that push HVAC promotions to potential customers.

  • Pay-Per-Click (PPC)

    Ads that charge per click, such as Google Ads for HVAC services.

  • Prompt Engineering

    Crafting effective instructions (prompts) to guide AI tools in generating HVAC content.

  • Press Release Marketing

    Announcements to increase HVAC brand visibility and backlinks.

  • Retargeting

    Showing ads to homeowners who visited your HVAC website but didn’t convert.

  • ROI (Return on Investment)

    Measures your HVAC marketing profitability.

  • Schema Markup

    Code added to your HVAC website to help search engines understand content and display rich results like FAQs and reviews.

  • SEO (Search Engine Optimization)

    Improving your HVAC website’s ranking in search engines.

  • SERP (Search Engine Results Page)

    Search results shown for an HVAC query.

  • ServiceTitan

    HVAC software that integrates operations, scheduling, and marketing analytics.

  • Tracking Pixel

    Code that tracks HVAC user behavior on your site.

  • Target Audience

    Homeowners most likely to need HVAC services.

  • User Experience (UX)

    How easy and satisfying it is to use your HVAC website.

  • Video Marketing

    HVAC videos that build trust and explain services.

  • Voice Search Optimization

    Preparing HVAC website content to answer spoken queries through smart speakers and voice assistants.

  • Web Hosting

    Service that makes your HVAC website accessible online.

  • Website Conversion

    When a visitor schedules HVAC service or contacts you via your website.

  • Zero-Click Search

    When Google answers HVAC questions directly on the search results page, reducing the need for clicks.